The terms and conditions govern the way we do business, how we take and settle bets, and identify what you can expect from Rain Digital (T) Ltd (hereafter referred to as Mkekabet).
1. Age Restriction
The Law prohibits betting by persons under age of 18 and we may at any time ask you to confirm your age. Underage clients will have their accounts closed immediately and any balances forfeited. We may also suspend ANY account for any reason and ask you to come with ID to one of our offices or agents to prove age, and identity. Individuals suspecting underage gambling are encouraged to report this to us immediately on our customer service number +255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or via email to firstname.lastname@example.org
The following words have the following meanings unless the context requires otherwise
3. Identity of Customers
Your Tanzanian mobile phone number (+255) is your Customer identity.
- Bet means the staking of money on the prediction of the outcome of a sporting match offered by us. A bet can include one or more predictions. A bet on one outcome is a single. A bet on many different outcomes is a multiple.
- Closing Time is refers to when a Match closes, being the earliest Match Date and earliest kick-off time on that day of any Match.
- Customer means any person (or group, partnership or syndicate of persons) who places a Bet at Mkekabet.
- Match is a football match or any other sporting contingency.
- Stake is the monetary outlay by the customer in placing a bet.
- Odds means the return on the money staked should the prediction in a Bet be correct. A winning price of 4 would return quadruple to the stake to the customer. Example: if the customer stakes TZSs 500 at the price of 4, and wins, the customer receives TZSs 2000. The prices paid are those at the time the bet is placed and no other.
- User means anyone using this website.
- VOID means that for one reason or another the bet is not acceptable to 08 Betting. In these cases the bet, or selection within a bet (if it is an accumulator), is settled at the price of 1. In the case of a single bet this would mean the stake is returned to the customer.
- We, Us, Our means means Rain Digital (T) Ltd P.O.Box 32513, Dar Es Salaam
The identity of customers is determined by mobile phone number. We use mobile phone numbers to uniquely identify customers and their account details. If transactions are made via your phone by someone who is not the registered user, the registered user will remain liable for their transactions. We cannot do account transactions for accounts which are not identical to the phone number. This means that you cannot, for example, ask to be paid out on a different number other than the number you have placed a bet with; also you cannot send money to us and request that this is placed in a different account.
In the event that a customer intends to change their phone number, for whatever reason, the customer is required to close the existing account and re-register according to their new telephone number as a new customer.
4. Account Security
Customers are the registered user of their mobile number. Customers are responsible for the security of their phone numbers and their mobile money accounts. We strongly recommend that customers do not disclose their PINs or any other security sensitive information to any other person. In the event that an unauthorised person uses a customer's phone for betting or money transactions to us, the registered user remains responsible.
5. Account Corrections
Mkekabet has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect, a bet is late or where we enter a result of an event incorrectly.
Withdrawals may be requested at any time with payment being effected to the mobile money provider on a regular basis. The availability and clearing time of withdraws is subject to and dependent on our payment processing partners and mobile money providers.
Mkekabet implement a number of controls and checks before any withdrawal is processed in order to maintain security. All withdrawals will be processed to the registered customer and no payment, offset or transfer will be made to any third party.
The minimum withdrawal is TZSs 2000 with no limit on the maximum that can be requested. All withdraws are subject to any restriction imposed by your mobile money provider. Request exceeding our internal limits and controls may require further security validation which may include, but not limited to, asking you to identify yourself at one of our offices.
The fees incurred for withdrawals will be incurred by the customer.
Where withdrawals have been requested against deposits that have not been utilised for betting, Mkekabet reserves the right to recover administrative costs associated with both the deposit and withdrawals. Should such transaction be identified as suspicious, the account will be suspended and such activity will be reported to the relevant authorities which may result in the funds being forfeited.
7. Witholding payment and our right to set off liability
We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:
- the integrity of the event has been called into question
- the price(s) or pool has been manipulated
- match rigging has taken place
Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to Mkekabet for any reason, we have the right to take that into account before making any payments to that customer.
8. Account Closure
We reserve the right to close any customer account and refuse to take bets from any customer. In the event of account closure, the full value of any customer funds will be returned as soon as practical.
If a customer makes threat of violence against any staff member, their betting account will be closed and the matter referred to the police.
Accounts that have had not been accessed or have had a valid betting transaction for a period of 12 months will deemed to be dormant. Dormant accounts will be closed and any funds available on such accounts will be held in a dedicated Company account.
9. Acceptance of Bets
Bets are placed on any of our remote channels including this website and via SMS. No bets via fax, telephone or other medium will be accepted and should any bets be received in such medium they will be classed void.
If a bet is accepted in error on an event or outcome for which no Mkekabet prices are available, the bet will be void and your stake returned.
A bet accepted on this website or via sms does not constitute a legally binding contract between the customer and Mkekabet. The prices we offer on all outcomes on display on this website take the form of an advertisement rather than a contractual term. If we offer mistaken prices, then we are entitled to decline any bet placed at those prices at any time. In such instances we will void the bet.
There may be events where bets are restricted to a certain stake level and Mkekabet reserves the right to refuse the whole or part of any bet without offering any explanation.
Bets are only accepted as valid bets, placed according to these Terms and Conditions, once a transaction code / ticket has been logged in our back end server. If you have any doubts as to whether a bet is valid, you should view your list of "pending" bets. In the event of any dispute the transaction log database will act the final authority in determining the outcome of such dispute.
All bets are subject to the relevant taxation levied by the Gaming Board of Tanzania and/or any other Regulatory body recognized by the Government of the United Republic of Tanzania.
The access to and/or betting on the web site may not be legal for some persons in certain countries. Mkekabet do not intend that the web site should be used for betting or any other purpose in countries or jurisdictions where such activities are illegal. The web site does not constitute any offer, solicitation or invitation to any person for any service or transaction where such activities are prohibited by law. It is the responsibility of each individual to understand and determine the law that applies to the jurisdiction in which they are present and Mkekabet cannot accept any responsibility under any law in any jurisdiction other than that of Tanzania. Mkekabet make no guarantee to the availability of the web site, market, event or prices contained in this service.
Betting Rules - All bets are placed in accordance with, and subject to, the specific betting rules relating to the sporting code in question. These can be found under “Betting Rules” on www.www.mkekabet.com
10. Late bets
Bets can only be placed on the outcome of a future event and will be indexed as “PRELIVE” on the betting transaction. If 08 Betting mistakenly accepts a “Prelive” bet for an event that has already started then the bet will be void and your stake returned unless the bet is accepted within 5 minutes of the event starting and nothing has happened which would significantly alter the chances of the selection winning or losing. The decision regarding the status of these bets is at the sole discretion of Mkekabet.
Where live / in play betting options are offered on events which have started, the bet will be indexed as “LIVE” on the betting transaction.
All bets placed after the result of an event is known will be void irrespective whether the bet wins or loses.
11. Cancellation of bets
Once a bet is accepted / confirmed in the system, the bet may not be cancelled. A bet is accepted once the BET ID has been issued.
12. Abandoned Matches
If a match is abandoned after it has commenced, all bets on that match will be made void except where settlement has already been determined. For example, where the first goal has been scored by a named player the First Goal scorer and Time of First Goal markets, amongst others, will stand.
13. Related contingencies in one match
Where we offer various betting opportunities from the same match (e.g. correct score, first player to score etc) these cannot be combined in accumulative bets where the outcome is related (except where special fixed prices are available).
Where an accumulative bet of this type as been accepted in error it will be settled by equally dividing the stake unit where the related outcomes clash. EXAMPLE: A TZSs1000 Double:- Manchester United to win in 90 minutes play and Manchester United to win 2-1 is settled as 2 x TZSs500 singles.
14. Price Changes
All prices are subject to change and will be settled using Mkekabet prices at the time the bet is placed. The prices offered via our different business channels may vary.
15. Maximum Payouts
The maximum payout of any winning bet shall be 1000 x amount staked or TZSs 20 000 000 whichever is the lower.
16. Mkekabet Multi Bet BONUS
The Multi Bet Bonus is applied to bets that contain 3 or more predictions from the available markets.
The Bonus is added to your Bet Slip at the time of selecting your bets placed via Web, Mobi and SMS qualify. The winning bonus is paid when the event is resulted.
A minimum price of 1.20 is required for the bonus to be applied. Any multi bet that includes a selection with a price below 1.20 does not meet the requirements of the bonus and no bonus will be applied.
Selections must be from the same category, this means pre-live predictions cannot be combined with Live Betting predictions.
In the event that a match is cancelled, or made void, this prediction will be removed from the multi bet and the bonus will be recalculated on the remaining predictions and paid according to the bonus table. This means if one match is void in a 8 leg multi bet, the bonus is then calculated and paid out according to a 7 leg prediction.
Your stake is not included in the bonus calculation.
The bonus is taken into account when calculating maximum pay outs and maximum odds.
Rain Digital retains the right to remove and/or amend the bonus at any time and without notice.
17. Results / Settlement
Bets are settled using data from the organizer (for instance FIFA, UEFA, and National Football Associations) or independent media. In case of conflicting data between sources, the source used shall be the official results as listed on the organizing league’s website. Any subsequent corrections or amendments to this result will not apply for settlement purposes. Mkekabet will settle all bets rapidly but because of time differences, for some events, bets may be settled overnight or with some delay. In events which do not form part of an official organizer / league (e.g. Club Friendly) and there are conflicting results, Mkekabet will, at it sole discretion, decide on the outcome of the event which could include all bets being made void.
Mkekabet make every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:
- materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then Mkekabet will pay winnings at the correct price.
To establish the correct price Mkekabet will consider prices available in the general market at the time the bet was made, including the prices offered by other bookmakers operating in the same market.
Examples of circumstances where this would apply are:
- the price is recorded as 100-1 when the price on offer in the general market is 10-1
- the margins for handicap betting have been reversed
Any results or scores displayed on the site are for guidance purposes only.
Mkekabet will seek criminal sanctions against any customer involved in fraud, dishonesty or criminal acts. Mkekabet will withhold payment to any customer where any of these are suspected.
The customer shall indemnify and shall be liable to pay to Mkekabet, on demand, all costs, charges or losses sustained or incurred by Mkekabet (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.
20. Complaints, Disputes, Governing Law and Jurisdiction
If you wish to make a query or complaint, contact our Customer Services Team for assistance. If, having spoken to a member of the team, your query or complaint is not resolved, you can ask for the matter to be escalated to the Directors. This complaint should be in writing and addressed to email@example.com
. The Directors will investigate and provide a resolution within 72 hours of receipt of dispute. You will be given the name and status of the people to whom your query/complaint has been referred.
If you remain dissatisfied we may agree with you to refer the matter to an independent third body for arbitration, such as the Gaming Board of Tanzania whose decision will be final. No dispute regarding any bet or transaction will result in litigation, court action or objection to a bookmaker's license or permit unless Mkekabet fails to implement the decision given by arbitration.
If, notwithstanding the above, the customer issues Court proceedings, Mkekabet reserve the right to apply to stay those proceedings pending determination by an independent body. If the customer fails or refuses to follow the ruling of an agreed independent body, the customer will reimburse all resulting expenses (including court fees) incurred by Mkekabet.
These Terms and Conditions shall be governed and construed in accordance with the laws of Tanzania regardless of the player's country of domicile. You irrevocably agree that the courts of Tanzania shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions.
If a customer makes threat of violence against any staff member their betting account will be closed.