Customer Services FAQs/HELP

How do I sign up to Mkekabet?
OPTION 1
You can visit (https://www.www.mkekabet.com) and click on the "Sign Up" Button" where you will be prompted to fill in your details (Name, Mobile Number, Email and PIN). Upon successful account creation, you will then receive a confirmation by SMS so you can start betting.

OPTION 2
You can simply deposit some money onto Paybill 238844 (Reference: Mkeka) and you will receive a PIN number by SMS. Once received you can login on https://www.www.mkekabet.com using your phone number and PIN and you can start betting.

How much does it cost to open an account?
Opening a Mkekabet account is completely free of charge.

I deposited money on the Paybill account 238844 to create my account and did not receive my PIN by SMS.
There might be some delay with the networks. If the issue persists, please contact our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com).

What are the requirements for opening a Mkekabet account?
You must be over 18 years old with valid registrations and a valid phone number registered with mobile money transfer services.

Why do you need my phone number?
Mkekabet is based on mobile money transfer services so the number you use to signup and to deposit money is also the account we will send money to when you win.

How do I deposit funds to my Mkekabet account?
- Make sure you have enough money in your M-pesa account. Then dial *150 * 00 # for a list of services for M-pesa.
- Select 4 - Pay Bills
- Enter business number - 238844
- Enter the reference number - MKEKABET
- Enter the amount you want to pay (Minimum deposit Tsz 250)
- Enter your PIN number
- Then press 1 to confirm

How do I withdraw money from my Mkekabet account?
To withdraw money from your Mkekabet account you need to send an SMS to 15739 in the following format: “W Amount”.
If you want to withdraw TZSs 2000, send W 2000 to 15739.

What is the minimum I can withdraw?
The minimum you can withdraw is TZSs 2000.

How can I check the balance on my Mkekabet account?
To check the balance on your Mkekabet account please send “BALANCE” to 15739.

I forgot my PIN, how can I retrieve it?
If you forgot your PIN, please send “PIN” to 15739 and you’ll receive a new PIN within minutes.

I have deposited money to the Mkekabet account but my account balance has not changed. Is my money lost?
NO, your money is not lost. This could be caused by delays from the network. The money deposited is normally reflected within 10 minutes on your Mkekabet account.

If the problem persists kindly call or email our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com) and remember to have your M-Pesa receipt ID for the payment made.

What happens when my bet wins?
When your bet wins, the winnings will automatically be added to your Mkekabet account. If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body.

What is my username?
Your username is your phone number.

What does stake mean?
A stake is the money that the customer wagers per betslip.

Is it important to logout of my account?
Yes! Make sure you always logout as someone else might use your account and money to place bets.

Can I bet with zero balance?
No, you need a minimum balance of TZSz 200 to place a bet.

What is the minimum amount of money I can deposit on my Mkekabet account?
The minimum amount you can deposit on your Mkekabet account is TSZs 200.

What is the maximum amount of money I can deposit on my Mkekabet account?
The maximum amount you can deposit on your Mkekabet account is determined by the mobile money provider.

Is my mobile money account linked to my Mkekabet account?
No, the two accounts are not connected. We only receive and send money to/from your mobile money account.

Do I need to keep the transaction code from the mobile money provider after sending money?
Yes, we recommend you keep for a few hours in case there are any issue with the transaction. If there is any problem, we can only fix it if we have the transaction ID.

How do I change my account details?
To change your details, please contact our Customer Care team by phone (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo)) or email: support@www.mkekabet.com

How do I place bet?
To place a bet, select the outcome on the game you want to bet on then place your stake and click on Place Bet.
For more information on how to bet, please visit the How To Bet page.

Can I place a multiple bet as one bet?
Yes, you can place a multiple bet predicting the outcome of several teams will win. Please note you cannot combine multiple bets on the same event/game.

How can I keep track of my bets?
To keep track of your bets, login to your Mkekabet account and visit My Bet History page.

What is the minimum amount of money I can place a bet with?
TZSs 200

Can I place bets via SMS?
We are currently developing this option but for now you need to go to our webpage https://www.www.mkekabet.com from a computer, tablet or smartphone to place bets.

Can I place bet on my Ipad or my tablet?
Yes, from your device you just need to visit our website https://www.www.mkekabet.com

For soccer, results are based on what time?
Unless stated otherwise, all results are based on 90 minutes.

When are results posted?
The results for any game are posted as soon as the winner is known. You can see the final results in the ticket details of each of your bet when they are settled.

When are my winnings credited to my account?
Your winnings are credited after the results have been posted.

Do you post exact scores or results on this https://www.www.mkekabet.com?
No, we do not post scores or results here. We specifically post the winners of the match that reflects in your bet statement. We do not maintain a results page which shows like the number of goals, who scored etc.

Where can I find the result of a specific game?
There are many websites publishing results for all the games such as:
www.goal.com
www.soccerway.com
www.espn.soccernet.com

When is my balance updated?
Your balance will be updated immediately.

My account balance is not what I expected?
Check the results for the game. If there is an error in your account please contact our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com) to have your account rectified.

My account balance has errors?
If your account balance has errors please contact our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com).

When can I withdraw my money?
You can withdraw money 24h a day, 365 days a year.

Can I withdraw all my winnings?
Yes

Can I withdraw immediately after winning?
Yes. As soon as your winnings are reflected into your Mkekabet account, you can withdraw it.

Are you on social media?
Yes, you can follow us on Twitter (@Mkekabet) and on Facebook.

Can I post complaints or compliments on social media?
Absolutely, social media is a great way to get in touch with us.

Can I share Mkekabet Facebook page with friends?
For sure, the more the merrier!

What is the official channel to contact you if I have a complaint?
Please call or email our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com).

I would love to commend your good work, how can I do that?
Thank you. Please let us know what you think about our services by contacting our Customer Care team (+255 758 606 197 (Vodacom), +255 676 260 553 (Tigo) or support@www.mkekabet.com) or via our Twitter (@Mkekabet) or Facebook accounts.

Which browsers does Mkekabet function on?
  • Firefox 38.0.1 and above
  • Chrome 40 and above
  • Safari 8.0.0 and above
  • Internet Explorer 10 and above
Why is my balance on the mobisite from my smartphone different than from my computer?
If you haven't logged out from one of the platforms when logging in to the other, your balance will not update. So just log out, log in again and your balance will be updated