Customer Services FAQs/HELP

How do I sign up to BetYetu?
OPTION 1
You can visit (https://betyetu.co.ke) and click on the "Sign Up" Button" where you will be prompted to fill in your details (Name, Mobile Number, Email and PIN). Upon successful account creation, you will then receive a confirmation by SMS so you can start betting.

OPTION 2
You can simply deposit some money onto Paybill 850704 (Account: Betyetu) and you will receive a PIN number by SMS. Once received you can login on https://betyetu.co.ke using your phone number and PIN and you can start betting.

How much does it cost to open an account?
Opening a BetYetu account is completely free of charge.

I deposited money on the Paybill account 850704 to create my account and did not receive my PIN by SMS.
There might be some delay with the networks. If the issue persists, please contact our Customer Care team (+254 719 445 586 or +254 726 904 114 or support.ke@oxygen8.com).

What are the requirements for opening a BetYetu account?
You must be over 18 years old with valid registrations and a valid phone number registered with mobile money transfer services.

Why do you need my phone number?
BetYetu is based on mobile money transfer services so the number you use to signup and to deposit money is also the account we will send money to when you win.

How do I deposit funds to my BetYetu account?
- Select Safaricom Menu on your handset
- Select M-PESA option, navigate to Lipana M-PESA
- Select Pay Bill Option
- Enter business Number 850704, Account Number 'Betyetu'
- Enter Stake Amount
- Enter your M-PESA PIN and confirm

How do I withdraw money from my BetYetu account?
To withdraw money from your BetYetu account you need to send an SMS to 29111 in the following format: “W Amount”.
If you want to withdraw KES 500, send W 500 to 29111.

What is the minimum I can withdraw?
The minimum you can withdraw is KES 100.

How can I check the balance on my BetYetu account?
To check the balance on your BetYetu account please send “BALANCE” to 29111.

I forgot my PIN, how can I retrieve it?
If you forgot your PIN, please send “PIN” to 29111 and you’ll receive a new PIN within minutes.

I have deposited money to the Betyetu account but my account balance has not changed. Is my money lost?
NO, your money is not lost. This could be caused by delays from the network. The money deposited is normally reflected within 10 minutes on your BetYetu account.

If the problem persists kindly call or email our Customer Care team (+254 703 065 005 or support.ke@oxygen8.com) and remember to have your M-Pesa receipt ID for the payment made.

What happens when my bet wins?
When your bet wins, the winnings will automatically be added to your BetYetu account. If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body.

What is my username?
Your username is your phone number.

What does stake mean?
A stake is the money that the customer wagers per betslip.

Is it important to logout of my account?
Yes! Make sure you always logout as someone else might use your account and money to place bets.

Can I bet with zero balance?
No, you need a minimum balance of KES 10 to place a bet.

What is the minimum amount of money I can deposit on my BetYetu account?
The minimum amount you can deposit on your BetYetu account is KES 10.

What is the maximum amount of money I can deposit on my BetYet account?
The maximum amount you can deposit on your BetYet account is determined by the mobile money provider.

Is my mobile money account linked to my BetYetu account?
No, the two accounts are not connected. We only receive and send money to/from your mobile money account.

Do I need to keep the transaction code from the mobile money provider after sending money?
Yes, we recommend you keep for a few hours in case there are any issue with the transaction. If there is any problem, we can only fix it if we have the transaction ID.

How do I change my account details?
To change your details, please contact our Customer Care team by phone (+254 703 065 005) or email: support.ke@oxygen8.com

How do I place bet?
To place a bet, select the outcome on the game you want to bet on then place your stake and click on Place Bet.
For more information on how to bet, please visit the How To Bet page.

Can I place a multiple bet as one bet?
Yes, you can place a multiple bet predicting the outcome of several teams will win. Please note you cannot combine multiple bets on the same event/game.

How can I keep track of my bets?
To keep track of your bets, login to your BetYetu account and visit My Bet History page.

What is the minimum amount of money I can place a bet with?
KES 10

Can I place bets via SMS?
We are currently developing this option but for now you need to go to our webpage https://betyetu.co.ke from a computer, tablet or smartphone to place bets.

Can I place bet on my Ipad or my tablet?
Yes, from your device you just need to visit our website https://betyetu.co.ke

For soccer, results are based on what time?
Unless stated otherwise, all results are based on 90 minutes.

When are results posted?
The results for any game are posted as soon as the winner is known. You can see the final results in the ticket details of each of your bet when they are settled.

When are my winnings credited to my account?
Your winnings are credited after the results have been posted.

Do you post exact scores or results on this https://betyetu.co.ke?
No, we do not post scores or results here. We specifically post the winners of the match that reflects in your bet statement. We do not maintain a results page which shows like the number of goals, who scored etc.

Where can I find the result of a specific game?
There are many websites publishing results for all the games such as:
www.goal.com
www.soccerway.com
www.espn.soccernet.com

When is my balance updated?
Your balance will be updated immediately.

My account balance is not what I expected?
Check the results for the game. If there is an error in your account please contact our Customer Care team (+254 703 065 005 or support.ke@oxygen8.com) to have your account rectified.

My account balance has errors?
If your account balance has errors please contact our Customer Care team (+254 703 065 005 or support.ke@oxygen8.com).

When can I withdraw my money?
You can withdraw money 24h a day, 365 days a year.

Can I withdraw all my winnings?
Yes

Can I withdraw immediately after winning?
Yes. As soon as your winnings are reflected into your BetYet account, you can withdraw it.

Are you on social media?
Yes, you can follow us on Twitter (@Betyetu) and on Facebook.

Can I post complaints or compliments on social media?
Absolutely, social media is a great way to get in touch with us.

Can I share BetYetu Facebook page with friends?
For sure, the more the merrier!

What is the official channel to contact you if I have a complaint?
Please call or email our Customer Care team (+254 703 065 005 or support.ke@oxygen8.com).

I would love to commend your good work, how can I do that?
Thank you. Please let us know what you think about our services by contacting our Customer Care team (+254 703 065 005 or support.ke@oxygen8.com) or via our Twitter (@Betyetu) or Facebook accounts.

Which browsers does BetYetu function on?
  • Firefox 38.0.1 and above
  • Chrome 40 and above
  • Safari 8.0.0 and above
  • Internet Explorer 10 and above
Why is my balance on the mobisite from my smartphone different than from my computer?
If you haven't logged out from one of the platforms when logging in to the other, your balance will not update. So just log out, log in again and your balance will be updated